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Troubleshooting login issues

Tips for solving common problems with Land id when logging into your account.

Land id is a powerful, web-based property research and mapping tool. However, sometimes you may encounter issues that can prevent you from logging in to your Land id™ account.

If you're using Google or Apple SSO to login, it needs to be the same email tied to your Land id account. If you need to update your email address, please Contact Support.

If you are having trouble signing in to a new or existing device, please confirm the following steps for Land id:
  1. Double-check the email associated with your account: Before you hit the sign-in button, make sure the email you are using is correct.
  2. Turn off Autofill:  To turn off autofill for your passwords, follow these steps:
    • Open your browser settings
    • Navigate to the "Autofill" or "Autofill and passwords" section
    • Toggle the option to save passwords or addresses off for the desired categories like email and login information.
  3. Reset your Password:  Try resetting your password at this link. Make sure that email from Land id is not blocked and check your spam folder.
  4. Use a private or incognito window in your browser: Opening a private browser bypasses most cookies and caching that websites use to store your login information.
  5. Clear your web browser's Cache and Cookies:  The steps depend on which browser you are using: