Troubleshooting login, account and billing issues

Land id is a powerful, web-based property research and mapping tool. However, sometimes you may encounter issues that can prevent you from logging in to your Land id account.

• "Land id is saying my credentials are incorrect when signing in."
  Verify that you are using the correct email address and password for your Land id account. If you are unsure what email address you used, try the email address where Land id receipts are sent.
  • You can also request a password change email on the sign in page. The email will be sent to your account email address. If you do not see it, try searching your spam filter.
  • If you purchased your Land id subscription through the Apple App Store or Google Play Store, then click "sign in with Apple" or "sign in with Google" instead of entering your credentials manually.
• "I have a subscription, but when I sign in, it wants me to start a new free trial."
  You are likely signing in with a different account than the account linked with your subscription. Do not start a new trial or subscription. Instead, sign out and try signing in with different credentials, or with Apple/Google.
• "I downgraded my subscription and now my maps are locked."
  Only a Land id Pro Unlimited subscription allows for unlimited maps saved to your account. Land id Premium and Pro have a three map limit in your account. If you downgrade with more than three maps saved, they will be locked until you delete all but three maps.
• "I am seeing a message that I have reached my log in limit when I try to sign in to Land id."
  As per our Terms of Service, only one user (up to three devices) is allowed to use a Land id subscription. This message is notifying you that the three device limit has been reached. If multiple users are using your account, or you need access to more devices, you can find what to do here.
• "I think I was charged twice."
  First, verify that the charges are unique, and you were not sent the same receipt twice. If you were indeed charged twice by mistake, please contact support.
  
  • Note: Payment errors can postpone renewal charges until the following month. This can explain two renewal charges from the same month.
• "I need to update my billing information."
  You can see how to update your billing info here.

• Turn off Autofill: Your browser may be autofilling the incorrect credentials when signing in. To turn off autofill for your credentials, follow these steps:

• • Open your browser settings
  • Navigate to the "Autofill" or "Autofill and passwords" section
  • Toggle the option to save passwords or addresses off for the desired categories like email and login information.
• Use a private or incognito window in your browser: Opening a private browser bypasses most cookies and caching that websites use to store your login information.
• Clear your web browser's Cache and Cookies:  The steps depend on which browser you are using:
  • Google Chrome
  • Safari